Events fire outside normal intent matching — at session start, when the user says something unmatched, or when they stay silent too long.
Welcome event
Enable under agent Settings. When a new session starts, the bot sends the welcome prompt before waiting for user input. Essential for web widget first open.
Fallback event
Configure a global fallback message when no intent or small-talk topic matches. Pair with a fallback intent for structured recovery paths.
No-input event
After the configured timeout with no user message, the bot can reprompt or end the session. Set timeout seconds in agent Settings.