Small talk topics catch lightweight utterances — hello, thanks, goodbye — and respond with fixed or lightly varied replies without entering a business intent.
Topics
Each topic has trigger phrases and one or more bot responses. Convoship scores incoming text against topics before falling through to intent matching.
When to use
- Greetings and social phrases that should not trigger business logic.
- Quick acknowledgements while the user is mid-flow.
- Polite closings that should end or pause the session gracefully.